Category Archives: Business

NBC pulls out of iTunes contract

No more Fat Halpert on iTunes. Like I needed more incentive to download my Tina Fey stories illegally. Here’s an idea for NBC: if you insist on controlling the distribution of your content, make your upcoming Hulu service good enough to compete with iTunes. Anything else just smacks of insecure desparation. Pissing off your customers: [...]

RSSonomics

If you’re reading this, you’ve come back to your senses after being knocked cold by a second SCS post in a single day. Check out what happens when new business requirements collide with existing user behavior: The Last Word (for Now) on Our RSS Feed: An Excruciatingly Long and Boring Post That Will Please Exactly [...]

If you think you know how to fix it, thanks, but we’ve heard enough from you

Amazon Unbox sent me a survey this morning. Knowing that someone not unlike myself probably created the survey (and being the type of nerd who is genuinely curious about how other people put together their surveys), I put on my thinking cap and clicked. Huh, they’re asking about a usability study. Maybe they will weight [...]

Open letter to the espn.com editors

Link swiped from 37signals: To the editors of ESPN.com, I simply request that you (a) kill the pop-up ads, (b) tear the home page apart, (c) take a look at what the NYT has been up to in terms of integrating textual and multimedia content, and (d) don’t try to cram every conceivable product onto [...]

Winning against Linux the smart way

As Robert astutely points out, who’s trying to win against Linux the stupid way? Check out linuxpersonas.com for victory solutions®. So much for the nuanced persona.

MTA joins the 90s

Well, at least the L joins the 90s. Digital boards are up along the L line in Manhattan and Brooklyn informing MTA riders when then next train will arrive. The 1-2-3, 4-5-6, and 7 trains will have to wait until 2008 or 2009, presumably because MTA must calibrate sundials for each line. The other dozen [...]

It’s the people, not the process

There are a couple of interesting discussions occurring on IxDA right now. In one, Leisa Reichelt poses the question guaranteed to get a response: "What software companies are operating successfully — right now — without some kind of UCD/UED in the beginning of their product development cycle?" Jared Spool points out that, well, a lot [...]

CNN: Our problems are over

One good user experience displaces another

Apologies for the Times-ish post title. I came across an intriguing article about the abandoned Eero Saarinen T.W.A. terminal at Kennedy Airport: JetBlue’s vice president for redevelopment, Richard J. Smyth, said being the sole tenant of the Saarinen building would not have worked operationally or financially for the airline. "More and more of our customers [...]

A contradiction?

Google buys YouTube for $1.65 billion. Google’s mission is to organize the world’s information and make it universally accessible and useful.