Author Archives

Is this local newspapers’ future?

 

Two perspectives

Via bkerr, two links about the plight of Shaman Drum, a small but long-lived bookstore in Ann Arbor:
Open letter from a Distressed Bookseller
Jim Carty, Destroyer of Local Businesses?
I find the debate fascinating. I only have two things to add to the discussion: 1) my textbook buying experience at Shaman Drum was miserable, but not [...]

Scott McCloud on comics and new media

McCloud’s Understanding Comics: The Invisible Art is one of the most influential books I’ve read—it’s a must-read for any designer.

Happy holidays from Sans Comic Sans

May your holidays be optimized for conversions!

Good service design: Hello Health

I’m devouring any information I can find about Hello Health, which is the first consumer-centered health care service I’ve seen.
One of the doctors behind Hello Health has a really illuminating blog post announcing the service and explaining why something like this hasn’t happened before now.
Who they’re targeting:
Our market is the 47 million people in America [...]

“Why pay thousands for web design?”

Find out: http://www.designz23.com/
I’ve seen dozens of sites like this over the years and my reaction is always the same: after the initial luls die down, I can’t help but wonder if the joke’s on me, the Professional Web Designer. These sites satisfy a need.

“What happened to my old milk?”

The Times discusses a new milk jug design adopted by Wal-Mart and other big box grocers which cuts distribution costs dramatically. One problem, though. Did anyone try to use it?
But if the milk jug is any indication, some of the changes will take getting used to on the part of consumers. Many spill milk when [...]

Is user centered design broken?

“The past” is filled with far more examples of products, innovative thinking, and success stories based on activity-centered research, magic, genius design, and just plain luck than UCD can claim even on its best day.
What’s cheap and easy is the idea that we can dissect a chef’s work and call it a recipe. That we [...]

Brand Tags reminds me that I am not a typical internet user

Brand Tags asks people to describe a brand with a single word. The results are aggregated, painting a picture of how various brands are perceived.
I was struck by how unaware most people are of some of the most popular internet sites and services. Look for the giant ? symbol:

Wordpress
TechCrunch
Flickr
Gawker

It’s a great reminder to any [...]

Microsoft and the new economy; Alaska Airlines check-in process

Two quick—and only tangentially related—reads for Wednesday morning:

On imagining Steve Ballmer embracing Firefox 3:
But it’s also a nice little “thought exercise.” It is impossible to imagine Ballmer acting with this kind of initiative, imaginative or vision. (I’m not suggesting that what Briggs proposes is a good idea. Only that it is hard to imagine Ballmer [...]